Shipping and Return Policy

BitNa – Shipping & Returns Policy (Australia)

Shipping Policy

All orders are shipped from our Queensland warehouse via Australia Post.

Order Processing Time

  • Orders placed Monday to Friday before 1:00 PM (AEST) are dispatched within 24 hours.
  • Orders placed after 1:00 PM, on weekends, or public holidays will be processed the next business day.
  • Sale periods or peak seasons may cause slight delays.

Delivery Times

  • Delivery times vary by location and service type.
  • Delivery estimates are not guaranteed and may be impacted by postal delays or external factors.
  • Note: Delivery timeframes are estimates only. BitNa is not responsible for delays caused by postal services, public holidays, or unforeseen events.

Returned to Sender & Incorrect Addresses

  • If an order is returned due to an incorrect address or refusal of delivery, a re-delivery fee may apply.
  • Please ensure your shipping address is correct at checkout.

Shipping Carrier

All Australian orders are shipped via Australia Post with tracking.

Return Information

Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Items must be in original, unworn condition with no signs of wear or damage.
  • Items must be returned with all original packaging (e.g., box, pouch, tags).
  • Return shipping is the buyer’s responsibility.
  • A 15% restocking fee applies to all approved returns.
  • Refunds are not issued for change of mind or incorrect purchases.
  • Returns are eligible for store credit or exchange only.

Non-Returnable Items

  • Earrings (for hygiene reasons)
  • Sale items – All sale purchases are final

How to Return

  1. Contact us via email within 14 days of receiving your item.
  2. Include your order number and reason for return.
  3. We will provide instructions for returning the item.
  4. Once approved, store credit or exchange will be processed.

Important Notes

  • We do not issue refunds unless the item is faulty or damaged upon arrival.
  • Items returned without prior approval may be declined and returned to sender.
  • BitNa reserves the right to refuse returns that do not meet the above conditions.